It is our pleasure to introduce you to Homestead Hope Counseling Services, LLC which is dedicated to meeting the counseling needs of those who desire change. All services provided by our counselors are invariably entwined with personal faith in God, more specifically Jesus Christ. Core to our counseling theory is man’s relationship with God.
Meet our amazing counseling & office staff.
Dan R. Graham, LPC-S, NCC, BCPCC
Director of Clinical Care
Dan has been the owner and director of Homestead Hope since its inception in 2006. His compassionate, but no-nonsense counsel reflects not only his concern for his clients, but more importantly, Biblical truth. He is able to walk with individuals and families during their most difficult times. His specialties include, but are not limited to anger management, abandonment, self-esteem/self-worth, grief and loss, depression, anxiety, pornography addiction, pre-marital and marital counseling, parenting, foster care/adoption challenges, prison/parole rehabilitation, along with various other more generalized proficiencies. Having graduated from the Southwestern Baptist Theological Seminary’s (SWBTS) counseling program, and a former pastor, he is well-informed concerning the challenges of spirituality, religion and pastoral challenges.
Katie Hopkins
Licensed Professional Counselor, Psychoeducational Group Facilitator
Katie has been an ongoing influence here at Homestead Hope since October 2012. She is passionate about helping adolescents, single adults, couples and families live a full and healthy life. Her specialties include eating disorders, body image issues, depression, anxiety, self-worth/self-esteem, self-care, premarital and marital counseling, anger management in teens and adults, codependency, coping skills, grief and loss, guilt and shame, peer relationships, particularly with teens and young college students, stress management, inclinations toward self-harm, spirituality, and women’s issues. Her fervency lies in her desire and ability to help people sort out personal issues using a life changing combination of secular and faith-based methodologies. She earned her master’s degree from Dallas Theological Seminary (DTS).
Lisa Marie Hernandez
Licensed Master Social Worker, Crisis Interventionist
Lisa Marie has been a member of our PRN staff for many years and is now on a regular schedule of counseling. She has facilitated psychoeducational classes in the areas of self-worth and hope. Her primary expertise is social work integrated with secular and or faith-based counseling methodologies, whichever is warranted. She processes unique insight into the challenges of living with chronic illness and pain. Other areas of proficiency include crisis intervention/management, addiction, suicide prevention and art therapy. She often conducts therapy using her trusted Morkie, Zoe, a therapy dog who loves attention and treats! Lisa earned her master’s in Social Work from Texas Christian University. She is bilingual (English / Spanish) and is primarily available in Bridgeport, Texas area.
Chad Anderson
Licensed Professional Counselor Supervisor
Chad started with Homestead Hope Counseling in December 2016. He is instrumental in serving young men and boys with various challenges, along with other people groups and issues. His primary goal is to serve the Lord by serving families. He has developed his skills while working with Mental Health and Mental Retardation of Fort Worth for so many years. We are blessed to have Mr. Anderson sharing those skills with us as he has over 15 years of experience working with severe mental health issues in the areas of depression, anxiety, self-harm, suicidal ideation, substance abuse and dependency, Post-Traumatic Stress Disorder, Attention Deficit Disorder, Mood Disorders, and men’s issues. He also specializes in grief and loss, anger management, parenting, and premarital/marital assessment and counseling, blended family challenges and tween/adolescent problems. Chad graduated with his master’s degree from Southwestern Baptist Theological Seminary (SWBTS) and is well qualified to address spiritual concerns such as genuine guilt/false guilt, infidelity and other moral or social issues.
Andy Cecrle
Licensed Professional Counselor
Andy, a former US Marine, joined our family counseling team in February 2018, bringing with him many years of clinical experience and expertise in the areas of marriage and family which include couples’ counseling, infidelity, pornography addiction, self-worth/esteem, forgiveness and reconciliation, parenting, anger management, and a multitude of men’s issues. Andy has exceptional knowledge regarding community resources, crisis and suicide intervention, life skills training, military and veteran’s issues and various aspects of forensic psychology. He is also knowledgeable in parole and rehabilitation concerns. Being a graduate of Southwestern Baptist Theological Seminary, he is well-versed in the aspects of spirituality, religion and pastoral challenges.
Joshua Craig
Licensed Professional Counselor
Joshua joined the professional team at Homestead Hope in March 2019. He approaches counseling from a holistic perspective recognizing the importance of the spiritual, emotional, and physical well-being of the individual. His typical focus is on the relationship between feelings, actions and thoughts, and how they collectively affect our lives – positively and negatively. As a professional counselor he works with people who desire success over personal obstacles in areas such as, but not limited to depression, anxiety, stress, anger management, faith and spiritual concerns. He works with individual adults, adolescents, and couples. Mr. Craig received his Master of Arts Degree in Marriage and Family Counseling from Southwestern Baptist Theological Seminary in Fort Worth.
Susan Bicknell, M.A
Professional Counselor Intern, Supervised by Dan R. Graham, LPC-S, NCC
Clint Ross
Doctor of Ministry, Licensed Professional Counselor Intern
Clint is a Licensed Professional Counselor Intern supervised by Dan R. Graham, LPC-S. He came to Homestead Hope Counseling Services in December 2019 as a retired pastor and law enforcement professional. Although new to professional counseling in Texas, he is no stranger to serving others. He has been ministering to hurting people in need since the mid-1980s as a pastor, teacher, police chaplain and pastoral counselor. He holds numerous degrees but most noteworthy to counseling is a master’s in Professional Counseling from Liberty University in Lynchburg, VA and Doctor of Ministry with a concentration in Counseling & Clinical Pastoral Care from Golden Gate Baptist Theological Seminary in Mill Valley, California. Being capable of dealing with diverse people groups regarding a wide array of challenges, his focus lies with marriage and family, police officers, first responders, pastors and other members of the clergy.
Whitney Grace
Senior Administrative Assistant
Whitney has served as an Office Assistant at Homestead Hope Counseling since May 2018. Quickly mastering the duties and responsibilities of office management, she was recently promoted to her current position. Based in part on her personal life story, she considers it a privilege to work in a family oriented, family owned and operated Christian faith-based counseling center that is dedicated to helping those who are hurting by providing a safe place for spiritual and emotional healing and growth. As she continues to assist our clients and counseling staff on a daily basis, she is able to support the healing process for countless individuals and families. Her gift of administration makes her an invaluable asset to the work and ministry of Homestead Hope.
Dan R. Graham, LPC-S, NCC, BCPCC
Director of Clinical Care
Education
- Master of Arts Degree (Marriage and Family Counseling)
- Southwestern Baptist Theological Seminary
- Fort Worth, Texas
- Bachelors of Arts & Science Degree
- (Interdisciplinary: Criminal Justice / Psychology) Cum Laude
- Dallas Baptist University
- Dallas, Texas
- Associates Degree (Industrial Security)
- Community College of the Air Force
Credentials
Licensed Professional Counselor Supervisor, State of Texas National Certified Counselor, NBCC Board Certified Professional Christian Counselor, BCPPCProfessional Experience
Adjunct Professor, Criswell College, Dallas, Texas. January 2017 – Present Director of Clinical Care / Therapist, Homestead Hope Counseling Services, LLC, formerly known as Homestead Hope, Inc., Fort Worth, Texas. July 2009 – Present- Provides Christian-faith based, therapeutic counseling services in/outside office location
- Directs/manages the daily operations of the counseling center, establishes policy
- Supervises Associate Counselors, licensed and pre-licensed interns
- Critical Incident Stress Management (CISM) certified
- Incorporated non-profit entity to provide foster/adoptive care home assessments for CPS
- Prepared written home assessment reports via contract with Child Protective Services (CPS)
- Testified in family court on behalf of CPS regarding recommendations, Dallas County, Texas
- Taught, voluntary / court ordered Psychoeducational classes via Opportunities Counseling Center (Rick Saldivar, LMSW), Fort Worth, Texas
- Batterer’s Intervention Prevention Program (BIPP)
- Domestic Violence Prevention Program
- Anger Management / Control
- Parenting Skills
- Caring Dads
- Provided counseling services to individuals, couples and families (See Areas of Concern page for details)
- Addressed mental health issues and their effects on relationships
- Contracted various organizations to provide professional counseling services
- Provided faith-based IP/IOP therapeutic care for in/out patients
- Conducted child, adolescent & adult psychological therapy
- Facilitated adolescent/adult chemical dependency therapy
- Engaged in family therapy
- Led multicultural adult out-patient support groups
- Taught skills, educational, and discharge planning groups
- Addressed patient concerns involving mental health diagnosis and its effects on relationships
- Provided short/long term foster care for 30+ girls, ages 6 – 15
- Parentally counseled/supported emotionally / psychologically damaged children / youth
- Interacted weekly with interdisciplinary treatment team concerning the needs of each child
- Tutored special needs / scholastically challenged students toward academic excellence and achievement
- Administered psychotropic medication in accordance with state law
- Counseled with biological parents, grandparents and families
- Coordinated, managed, supervised court ordered / voluntary parental and familial visits
- Co-authored medication administration procedures for campus wide use
- Orchestrated / coordinated multiple volunteer work efforts on campus of 60 children
- Interviewed new foster parent applicants; rendered hiring recommendations to Directors
- Assigned, directed, supervised duties of new foster parents, relief staff, and volunteers
- Observed, evaluated, documented job performance of new foster parents and relief staff
- Assigned to lead, supervise fellow foster parents during Director of Care’s absence
- Participated in operational meetings
- Implemented General Director’s goal oriented care programs
Groups & Affiliations
- Texas State Board of Examiners of Professional Counselors
- Board of Christian Professional & Pastoral Counselors
- National Board for Certified Counselors
- Clergy & Police Alliance (CAPA), Fort Worth Police Department, 2015
- Tarrant County Assoc. of Marriage & Family Therapists, 2011
- Gideons International, 2010
- Southwestern Baptist Theological Seminary Alumni, 2008
- American Association of Christian Counselors (AACC), 2007
- Society for Christian Psychologists, 2007
- 10th Security Police Association (SPA), USAF, 2007
- Christian Association of Psychological Studies (CAPS), 2005
- Dallas Baptist University Alumni, 2004
- North Richland Hills Baptist Church, Texas, 2003
- Christian Motorcyclist Association (CMA), 2002
- International Conference of Police Chaplains (ICPC), 1999
- International Graphoanalysis Society (IGAS), 1985
- United States Air Force, 1973
- Past certified member World Association of Document Examiners (WADE), 1991 – 2003
- Past member Non Commissioned Officer Association
- Past member Minot Evangelical Ministerial Association (MEMA), 1998 – 2000
Katie Hopkins
Licensed Professional Counselor, Psychoeducational Group Facilitator
Education
- Master of Arts Degree (Biblical Counseling)
- Dallas Theological Seminary
- Dallas, Texas
- Bachelors of Arts & Science Degree (Communications)
- Texas Christian University
- Fort Worth, Texas
Credentials
Licensed Professional Counselor, State of TexasProfessional Experience
Licensed Professional Counselor, Homestead Hope Counseling Services, LLC Fort Worth, Texas. October 2012 – Present- Leads Psychoeducational classes with clients and family members
- Specializes in individual therapy in the areas of anxiety, depression, eating disorders, unplanned pregnancy, grief care, and divorce care
- Conducts couples therapy in the areas of marriage enrichment, conflict resolution, and divorce prevention
- Scheduled counseling appointments; conducted administrative duties for the clinical staff
- Dealt with any queries via phone, email and general correspondence
- Invoiced clients and managed accounts payable and implemented filing system of notes and records
- Ensured the security and confidentiality of data according to HIPPA rules and regulations
Specialized Training and Continuing Education
- Participates in conferences, seminars and workshops to maintain continuing education requirements
Additional Qualifications
Young Life Staff and Volunteer Leader Fort Worth, Texas. September 2007 – Present- Incorporates strong leadership skills through organizing and leading a team of adult leaders
- Establishes interpersonal relationships with high-school and college girls to facilitate spiritual growth
- Guides students to a higher level of spiritual health; teaches them to navigate through conflict with family and friends
- Facilitates and teaches weekly bible studies that encourage growth in relationship with Christ
- Guided and planned college trips to Frontier Ranch (Young Life camp in Colorado) for a week of personal service, camp preparation; taught Young people biblical truths to facilitate their spiritual growth
- Unpaid staff therapist at Soul Care Counseling Center
- Conducted group therapy focused on eating disorders using bibliotherapy / cognitive behavioral approaches
- Directed the students in learning basic life skills and appropriate social interactions
- Observed children for unusual behavior that should be documented, reported, and / or treated
- Assisted in the development of daily lesson plans for each class
- Organized and prepared classroom to provide a pleasing learning environment conducive to education
- Communicated with parents concerning their child’s development in classroom socialization and cognitive skills
Groups & Affiliations
- Texas State Board of Examiners of Professional Counselors
- Tarrant County Association of Marriage & Family Therapists, 2013
- American Association of Christian Counselors (AACC), 2013
- Christ Chapel Bible Church
- Dallas Theological Seminary Alumni
- Texas Christian University Alumni
Lisa Marie Hernandez
Licensed Master Social Worker, Crisis Interventionist
Education
- Master of Social Work
- Texas Christian University
- Fort Worth, Texas
- Bachelor of Social Work
- University of North Texas
- Denton, Texas
- Associates of Arts Degree
- Tarrant County College
- Fort Worth, Texas
Credentials
- Licensed Master Social Worker
- Texas Department of Health and Human Services
- Expiration 10/31/2015
- Addressing Mental Health Concerns
- CAMS: Suicide Prevention
- Veterans Administration
Professional Experience
- Texas Christian University
- Critical Care Coordinator
- August 2014 – May 2015
- Homestead Hope Counseling Services, LLC
- Psychosocial Behavioral Group Facilitator
- Communities in Schools
- Case Manager Intern
- January 2014 – May 2014
- Aids Outreach Center
- Translator, Social Support
- January 2011 – May 2011
- Crotched Mountain Rehabilitation Center
- Supervisor, Licensed Nursing Assistant
- February 2001 – December 2004
Additional Qualifications
- Bi-Lingual (English/Spanish) with ability to read, write and translate
- Management and Leadership
- Supervised 12 subordinate Teacher Assistants (TA) on campus and in the community
- Managed 24 hour care for clients (at home and in hospital)
- Hired and supervised 15-20 caregivers
- Mentored through expertise in the department, became main source of information for staff through daily contact in a quick, professional and considerate manor
- Coordination of care for critical clients, brokering resources and creating referrals
- Communication
- Proficient in reading, writing and speaking Spanish
- Liaison between family, medical personnel, therapists and other caregivers
- Maintain accurate documentation and records of all accounts and client files
- Organized and scheduled work hours, appointments, and follow up exams
- Investigate and resolve delinquent accounts ensuring customer satisfaction and repeat business
- Social Work
- Executed orders for treatment plans made by different specialists
- Taught children and adults basic community living skills and accompanied adults to their jobs in the community
- Facilitated Treatment Groups for individuals seeking personal growth and change
- Counseled persons newly diagnosed with HIV/Aids
- Advocated at a macro level for tuition reimbursement, social justice, and loan forgiveness
- Organized and facilitated a fundraiser for CASA of Denton County
- Developed and created program for case managers for clients in crisis and requiring critical care
- Evaluated and researched efficiency of programs through the IRB process
- Created and submitted grants for program funding
Honors
- Awarded Nicolas and Anna Ricco Ethics Award
- Deans List
- Presidents Lists
Groups & Affiliations
- Member Phi Alpha, Member, Secretary, 2011 – Present
- Alpha Chi, Member, 2011 – Present
- National Association of Social Workers, Member, 2011 – Present
Chad Anderson
Licensed Professional Counselor Supervisor
Education
- Master of Arts Degree (Marriage and Family Counseling)
- Southwestern Baptist Theological Seminary
- Fort Worth, Texas
- Bachelor of Science Degree (Child Development & Family Studies)
- University of North Texas
- Denton, Texas
Credentials
Licensed Professional Counselor Supervisor, State of TexasProfessional Experience
Licensed Professional Counselor, Homestead Hope Counseling Services, LLC Fort Worth, Texas. October 2016 – Present- Provides Christian-faith based, therapeutic counseling services in counseling office
- Intensive program requiring daily parent/child contact and individualized treatment plans
- Performed face-to-face assessment of individual’s need for services to mental health priority population guidelines
- Provided crisis intervention/resolution and developed a plan for follow-up care
- Participated as a team member of the Juvenile Justice Program and of the Screening, Assessment, and Crisis Unit
- Complete diagnosis using the DSM-IV
- Provide individual and family counseling for those suffering from both internalizing and externalizing disorders
- Provided assessment of home, community and school functioning
- Provided symptom management and support services focused on managing, reducing, or eliminating acute or persistent symptoms of emotional disturbance in children
- Provided direct clinical treatment using methods compatible with MST principles and practices
- Collaborated with all relevant systems and key participants within each system to ensure their cooperation throughout MST treatment
- Participated as a member of the interdisciplinary treatment team
- Provided Medicaid Mental Health Rehabilitative Services including Crisis Intervention Services, Medication Training, Support Services and Skills Training
- Provided Mental Health Case Management Services to Clients
Groups and Affiliations
- Texas State Board of Examiners of Professional Counselors, 2007
- American Association of Christian Counselors (AACC), 2016
- Southwestern Baptist Theological Seminary Alumni, 2006
- University of North Texas Alumni, 1996
Andy Cecrle
Licensed Professional Counselor
Education
- Master of Arts, Marriage and Family Counseling
-
- Southwestern Baptist Theological Seminary
- Fort Worth, Texas
Credentials
Licensed Professional Counselor, State of TexasProfessional Experience
Licensed Professional Counselor, Homestead Hope Counseling Services, LLC Fort Worth, Texas. February 2018 – Present- Provides Christian-faith based, therapeutic counseling services to families, couples and individuals
- Conducts crisis intervention
- Liaison between Client, MCO, and community resources. Provides telephonic support to clients needing Continuity of Care between in-patient setting and out-patient aftercare
- Link clients to a variety of community based services including Veteran services, housing, and social services
- Field crisis calls, assist clients in resolving prescription issues, advocate for clients with insurance, service providers, and other issues related to their behavioral health
- Assist other team members in resolving service issues through collaboration and resource acquisition
- Provided crisis oriented therapy to inmates who are contemplating suicide; elicit change talk and movement toward productive strategies for dealing with mental health issues
- Worked collaboratively with a team of caseworkers, therapists, and providers to determine and implement appropriate treatment strategies
- Provided Medicaid Mental Health Rehabilitative Services including Crisis Intervention Services, Medication Training, Support Services and Skills Training
- Provided Mental Health Case Management Services to Clients
- Texas State Board of Examiners of Professional Counselors, 2012
- Southwestern Baptist Theological Seminary Alumni, 2011
Joshua Craig
Licensed Professional Counselor
Education
- Master of Arts Degree, Marriage and Family Counseling
- Southwestern Baptist Theological Seminary
- Fort Worth, Texas
- Bachelors of Science Degree, Biology
- University of Central Oklahoma
- Edmond, Oklahoma
- Associates of Science Degree, Biology
- Redlands Community College
- Phi Theta Kappa International Honor Society
- Provides Christian-faith based, therapeutic counseling services individuals, couples and families
- Conducts premarital and marital counseling
- Addresses mental health issues and their effects on relationships
- Specializes on addiction recovery and relapse prevention
- Manages weekly case load as assigned by the Director of Care
- Prepares written assessment reports via contract with agency
- Facilitates adult and adolescent Intensive Out Patient services
- Teaches skills, educational, and discharge planning groups
- Provides non-biblical individual and couples counseling
- Was instrumental in providing counseling to children and adolescents
- Coordinated care for youth and families in respite services
Groups & Affiliations
- Texas State Board of Examiners of Professional Counselors
- National Board for Certified Counselors
- Southwestern Baptist Theological Seminary Alumni, 2008
- American Association of Christian Counselors (AACC), 2007
Susan Bicknell, M.A
Professional Counselor Intern, Supervised by Dan R. Graham, LPC-S, NCC
Education
- Master of Arts Degree (Professional Counseling)
- Amberton University
- Garland, Texas
- Bachelors of Arts Degree
- (Interdisciplinary: History / Secondary Education
- University of Texas
- Arlington, Texas
- Certificate in Practical Theology
- Emmaus Road Ministry School
- Euless, Texas
Credentials
Licensed Professional Counselor Intern, State of Texas Supervised by Dan R. Graham, LPC-S
Specialized Training and Continuing Education
- Participates in conferences, seminars and workshops to increase proficiency
Additional Qualifications
Love and Logic Facilitator, 2017
Certified by Life Innovations, Inc. to administer Prepare Enrich premarital and marriage assessments, 2015
Professional Experience
Counselor / Therapist, Homestead Hope Counseling Services, LLC, Fort Worth, Texas. XXXX 2019 – Present
- P
- Provides counseling services to individuals, couples and families (See Areas of Concern page for details)
- Addresses mental health issues and their effects on relationships
(PRN) Program Therapist at Millwood Hospital, Arlington, Texas. August 2007 – December 2011
- Provided faith-based IP/IOP therapeutic care for in/out patients
- Conducted child, adolescent & adult psychological therapy
- Facilitated adolescent/adult chemical dependency therapy
- Engaged in family therapy
- Led multicultural adult out-patient support groups
- Taught skills, educational, and discharge planning groups
- Addressed patient concerns involving mental health diagnosis and its effects on relationships
Groups & Affiliations
- Texas State Board of Examiners of Professional Counselors
- National Board for Certified Counselors
- Amberton University Alumni, XXXX
- University of Texas Alumni, XXXXX
- American Counseling Association (ACA), 2012
- American Association of Christian Counselors (AACC), XXXX
- Dallas Baptist University Alumni, 2004
- XXXXXX Baptist Church, Texas, XXXXX
- Past certified member
Additional profile information can be acquired by visiting LinkedIn Profile.
Clint Ross
Doctor of Ministry, Licensed Professional Counselor Intern
Education
- Doctor of Ministry (Concentration: Counseling & Clinical Pastoral Care)
- Golden Gate Baptist Theological Seminary (Gateway Seminary)
- Ontario, California
- Master of Arts (Professional Counseling)
- Liberty University
- Lynchburg, Virginia
- Master of Divinity
- Southwestern Baptist Theological Seminary
- Fort Worth, Texas
- Master of Arts (Religious Education)
- Southwestern Baptist Theological Seminary
- Fort Worth, Texas
- Bachelors of Arts in Religion (Christian Ministry)
- California Baptist University
- Riverside, California
Credentials
Licensed Professional Counselor Intern, State of Texas Supervised by Dan R. Graham, LPC-S, NCCSpecialized Training and Continuing Education
- Participates in conferences, seminars and workshops to increase proficiency
- Certified by Life Innovations, Inc. to administer Prepare Enrich premarital and marriage assessments, 2017
Additional Qualifications
- Licensed and ordained, Southern Baptist Convention (SBC)
Professional Experience
Counselor / Therapist, Homestead Hope Counseling Services, LLC Fort Worth, Texas December 2019 – Present- Provides Christian-faith based, therapeutic counseling services for individual, couples and families; premarital interventions
- Specializes in Dialectical Behavioral Therapy (DBT) in areas of anger management, domestic violence, batterer’s intervention & prevention
- Other areas: grief recovery, divorce care, self care, pastoral peer support, financial issues
- Treats clients struggling with depression, anxiety, and trauma/PTSD
- Walks along side of law enforcement and first responders struggling with duty related issues to include PTSD, substance abuse, marital and family conflict
- Addresses a multitude of issues not listed using his vast knowledge and years of pastoral and law enforcement experiences
- Provided intake interviews; prepared client treatment plans
- Treated clients struggling with depression, anxiety, and trauma
- Led Intensive Outpatient Trauma recovery / support groups
- Specialized in Dialectical Behavioral Therapy (DBT)
- Conducted marriage and family counseling
- Faciltated self care groups for a diverse population
- Created and instructed relationship, marriage and character-building curriculum to Coachella Valley Rescue Mission homeless clients
- Preached and taught the Bible via congregational worship & events
- Taught, supervised adult and children’s Sunday school, conducted discipleship training
- Provided pastoral counseling in areas of marriage & family, grief, premarital issues, depression, anxiety & stress, financial management
- Addressed mental health issues and their effects on relationships within family units and the congregation
- Provided faith-based marital and family counseling to officers and SO staff PRN
- Conducted PTSD and grief recovery counseling; crisis intervention
- Regularly facilitated stress and anxiety management interventions
- Addressed patient concerns involving mental health diagnosis and its effects on relationships and the job
- Provided pastoral counseling to officers, staff and the incarserated
- Conducted classes with inmate population focusing on morality and ethics
Groups & Affiliations
- Texas State Board of Examiners of Professional Counselors
- Tarrant County Assoc. of Marriage & Family Therapists, 2019
- American Association of Christian Counselors (AACC), 2019
- Liberty University Alumni Association, 2019
- Life Innovations, Inc. (Prepare Enrich) 2017
- Golden Gate Baptist Theological Seminary Alumni, 2000
- Southwestern Baptist Theological Seminary Alumni, 1993
- California Baptist University Alumni, 1988
- Past Chairman & Executive Board Member, Birth Choice of the Desert, 1998 – 2014
- Past member Trinity Southern Baptist Association, (TSBC) 1997 – 2015
- Past Executive Board Member, California Southern Baptist Convention (SBC), 2010 – 2013
Whitney Grace
Senior Administrative Assistant
Education
- Graduate, Temple Christian High School, Fort Worth, Texas
Professional Experience
Senior Administrative Assistant, Homestead Hope Counseling Services, LLC Fort Worth, Texas May 2018 – Present- Schedules intake and regular appointments for clients and counselors
- Matches incoming clients with the counselor most suitable to meet the need
- Coordinates with insurance company representatives in order to update clients concerning their behavioral health benefits prior to their first appointment
- Prepares and processes insurance claims and payroll hours
- Received and greeted customers; worked as corporate ambassador to the public
- Expert in professional customer service; provided liaison between management and customers
- Integral partner in motivating fellow employees toward community involvement
- Processed / Filled prescribed medication as directed by medical personnel
- Audited, reordered, tracked and professionally displayed inventory
- Directed, mentored & directed less experienced employees regarding corporate policies/procedures
- Responsible for Human Relations duties: hiring/releasing full/part time staff
- Training, qualifying and evaluating new and long-term staff
- Processed, fulfilled product orders to customers and corporate entities
- Supervised monthly product inventory for corporate review
- Trained/mentored new employees concerning corporate and store policies & procedures, customer services/relationship
- Responsible for daily store preparation of product presentation
- Organized and inventoried inbound product shipments